We are sorry that your package was not fully satisfactory! You can return or exchange your package with us within 14 days of receipt . Receipt means the day you have received your package at the door, or from the date the package is available at the collection point.
In exchange for the returned product you get a voucher , a other product or your money back .
- The item must be returned in its original packaging.
- Items must not show visible signs of use.
- Gift vouchers cannot be returned.
If you want to return your package, you must register and let us know at email@example.com. Please let us know why your expectations were not met and how we can do better next time. If you want to exchange your package for a different size or color, please let us know in this email, but know that this is based on the availability of our stock.
The cost to send your package back are for you own account and at your own risk. Take your package to a postal point in your area and send it to: Elise Van Hoecke, Houtstraat 2, 9800 Deinze, Belgium
- We refund the full amount of the products you have returned (provided in the original packaging and no damage) within 14 days after receipt of your return on the account with which you paid. The shipping costs incurred will not be refunded.