Privacy Policy

Privacy Policy & Terms & Conditions

Privacy Policy for The Moodshop, owner of www.themoodshop.store

1) Guarantees Privacy

Ensuring the privacy of visitors to www.themoodshop.store is an important task for us. That is why we describe in our privacy policy what information we collect and how we use this information.

2) Consent

By using the information and services on www.themoodshop.store, you agree to our privacy policy and the terms and conditions we have included herein.

3) Questions

If you want to receive more information, or if you have questions about the privacy policy of The Moodshop and specifically www.themoodshop.store, you can contact us by e-mail. Our email address is elise@themoodshop.store.

4) Monitoring visitor behavior

www.themoodshop.store uses various techniques to keep track of who visits the website, how this visitor behaves on the website and which pages are visited. This is a common way of working for websites because it provides information that contributes to the quality of the user experience. The information that we register, via cookies, consists of, among other things, IP addresses, the type of browser and the visited home pages.

We also monitor where visitors first visit the website and from which page they leave. We keep this information anonymously and is not linked to other personal information.

5) Use of cookies

www.themoodshop.store places cookies with visitors. We do this to collect information about the pages that users visit on our website, to track how often visitors come back and to see which pages are doing well on the website. We also keep track of what information the browser shares.

6) Disable cookies

You can choose to disable cookies. You do this by using the options of your browser. You will find more information about these options on the website of the provider of your browser.

7) Third Party Cookies

It is possible that third parties, such as Google, advertise on our website or that we use another service. In some cases, these third parties place cookies for this. These cookies cannot be influenced by www.themoodshop.store.

8) Our advertisers

Several parties advertise on www.themoodshop.store, all of which place their own cookies.

These advertisers use technology for their ads and the links in their ads that are instantly recognized by your browser. Among other things, they use automatic recognition of IP addresses that are sent directly to the advertiser.

In addition, cookies, javascript and possibly web beacons are used to monitor how effective the campaigns of these parties are. www.themoodshop.store has neither influence nor control over the cookies, javascript and web beacons used by our advertisers.

9) Privacy policy of advertisers/third parties

For more information about the privacy policy of our advertisers and third parties associated with this website, please visit the websites of these respective parties. www.themoodshop.store cannot influence these cookies and the privacy policy of cookies placed by third parties. These cookies are outside the scope of the privacy policy of www.themoodshop.store.

10) DART cookie from Google

The use of a DART cookie by Google allows advertisements to be shown on our website. In addition, this cookie is used to show advertisements on other websites. You can choose not to use the DART Cookie anymore. You can do this by visiting the following website: DART

11) Online Store Software Shopify

Our web store is developed with Shopify software. Personal data that you make available to us for the purpose of our services will be shared with this party. Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified credit card data processor. Shopify uses cookies to collect technical information related to your use of the software, no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own group in order to further improve the service. Shopify takes into account the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies, your data may be processed in the United States.

12) Web Hosting

We purchase web hosting and email services from Versio. Versio processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. This is not personal data. Versio has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Versio is obliged to observe secrecy on the basis of the agreement.

13) Shopify Email and Mailing Lists

Our website uses Shopify Mail, a third party that handles e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through the servers of  Shopify Mail . Shopify Mail will never use your name and email address for its own purposes. At the bottom of every e-mail that is automatically sent via our website you will see the 'unsubscribe' link. If you click on this you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data will be processed by Shopify Mail stored securely.  Shopify Mail uses cookies and other internet technologies that provide insight into whether e-mails are opened and read.  Shopify Mail reserves the right to use your data to further improve the service and to share information with third parties in this context. We use the services of . for our regular business e-mail traffic  Shopify Mail . This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. does not have access to our mailbox and we treat all our e-mail traffic confidentially.

14) Payment processors Mollie

We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data for longer than permitted by law.

15) Shopify Payments

We use the Shopify Payments platform to handle (part of) the payments in our webshop.  Shopify Payments processes your name, address and residence details and your payment details such as your bank account or credit card number.  Shopify Payments ] has taken appropriate technical and organizational measures to protect your personal data.  Shopify Payments ] reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context.  Shopify Payments shares personal data and information regarding your financial position with credit rating agencies in the event of a deferred payment application (credit facility). All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of  Shopify Payments ' services for which they engage third parties.  Shopify Payments does not store your data for longer than permitted by law.

16) Reviews Shipping and logistics Bpost

When you place an order with us, it is our job to have your package delivered to you. We use the services of Bpost to carry out the deliveries. It is therefore necessary that we provide your name, address and residence details  bpost parts.  Bpost only uses this information for the purpose of executing the agreement. In the case that Bpost engages subcontractors, states Bpost also makes your data available to these parties.

17) Invoicing and Accounting Send invoice

We use the services of FactuurSturen for our records of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored protected. InvoiceSturen is bound to secrecy and will treat your data confidentially. InvoiceSturen does not use your personal data for purposes other than those described above.

18) Automatically Collected Data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data. Cooperation with tax and criminal investigations In some cases, The Moodshop can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

19) Retention periods

We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request for forgetting. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have prepared as a result of your assignment.

20) Your rights

Under the applicable Belgian and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forget request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way. Right of inspection You always have the right to inspect the data that we process or have processed and that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data to the e-mail address known to us, stating the category under which we have stored this data.

21) Right of rectification

You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to you adjusted. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.

22) Right to restriction of processing

You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.

23) Right to portability

You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to you, have it performed by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed. Right of objection and other rights You have the right to object to the processing of your personal data by or on behalf of The Moodshop. If you object, we will immediately stop the data processing pending the handling of your objection. If your objection is justified, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

24) Google Analytics Cookies

Cookies are placed via our website from the American company Google, as part of the “Analytics” service. We use this service to keep track of and to get reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products. Third-party cookies In the event that third-party software solutions use cookies, this is stated in this privacy statement. Changes to Privacy Policy We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail. Contact details The Moodshop Houtstraat 2 9800 Deinze Belgium T (047) 860-9286 E elise@themoodshop.store Contact person for privacy matters Elise Van Hoecke