Return Policy

If you want to exchange or return your order, we are always ready to help!

We are sorry that your package was not fully satisfactory! You can return or exchange your package with usΒ within 14 days of receipt . Receipt means the day you have received your package at the door, or from the date the package is available at the collection point.

In exchange for the returned product you getΒ a voucher , aΒ other productΒ orΒ your money back .

Please note, these are the exceptions to our return policy:
  • The item must be returned in its original packaging.
  • Items must not show visible signs of use.
  • Gift vouchers cannot be returned.
You can register an item for return with the following steps:

  1. If you want to return your package, you must register and let us know at elise@themoodshop.store. Please let us know why your expectations were not met and how we can do better next time. If you want to exchange your package for a different size or color, please let us know in this email, but know that this is based on the availability of our stock.

  2. TheΒ costΒ to send your package back are for youΒ own account and at your own risk. Take your package to a postal point in your area and send it to: Elise Van Hoecke, Houtstraat 2, 9800 Deinze, Belgium

  3. WeΒ refund the full amountΒ of the products you have returnedΒ (provided in the original packaging and no damage) within 14 days after receipt of your return on the account with which you paid. The shipping costs incurred will not be refunded.